Surgeries with the doctors and nurses are by appointment only. If you require an appointment with the doctor or nurse, please book online or telephone your surgery between 08:00 and 18:30. Patients should take note of the day of the week your surgery closes early and adjust the time to call accordingly.
If you need to be seen within 24 hours, you will be offered the first available appointment with any of our doctors.
Systmonline is our online facility that allows you to securely order repeat medication, view, book and cancel routine doctors appointments from home, work or on the move - wherever you can connect to the internet - 24 hours a day. Once you are logged in, you can book, view and cancel routine appointments (you will need to telephone the surgery for urgent or same day appointments).
Before you can start using Systmonline you will need to be provided with a unique login username and password which you can obtain by contacting your surgery.
Types of Appointments
You can see the requested doctor of your choice, if available. However, we do operate an open practice which means you can see any doctor that may have an earlier, more suitable appointment.
- these are available everyday for patients who need to see a doctor/need medical attention the same day.
Routine appointments - these are standard 10 minute appointments in the doctor' s morning or afternoon surgery. These appointments are pre-bookable. If you feel you have many things to discuss, please request a double appointment.
Commuter Appointments - we offer pre-bookable commuter slots, first appointment in the morning and last two appointments in the evening, every day except Wednesday. These appointments are reserved for patients who have to commute to work.
Clinic Appointments - we have a number of dedicated clinics.
If you need advice or would like to speak to the doctor or nurse over the telephone then please speak to reception who will take your details and nature of the query for the doctor or nurse to call you back.
At times, when a patient asks to speak to a doctor or nurse, the issue could be dealt with by another member of staff - a receptionist, dispenser, secretary or the manager. We encourage patients to use these staff whenever possible to address their issue.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.